After placing an order online, you will receive an order confirmation with an Order ID number, confirming your order has been placed. Also, if your email address was entered correctly without any typo issues, you will receive an email confirmation as well. Please check your junk mail or spam folder as the email may have been filtered.

Please allow 1-4 days for processing and an additional 5-7 business days for delivery of any item, although many orders are delivered sooner. Tracking information is emailed once the order has shipped.

At times, some items may be out of stock, backordered or discontinued. In the event that any part of your order cannot be fulfilled, we will attempt to notify you by email or phone within a reasonable amount of time. If we are unsuccessful in contacting you, we will automatically refund you for the items we are unable to fulfil.

You can always email us at orders@mudthrowers.com. Please see your order confirmation for our contact information via email or phone.

When you check out, the order is an authorization only. We will only charge your card (capture the funds) once the items have shipped. If a couple of business days have passed without us (the merchant) finalizing the authorization, you may see the pending authorization disappear. However, no worries – your order is still being processed. If this happens, the transaction will come through later once the order has been completed. Tracking information is emailed once the items are shipped!

Cancelled orders cause mass chaos in our system! Once orders are submitted, they are processed in 1-4 days in a variety of ways with people and distributors working behind the scenes to fulfill it. If for some reason you need to contact us to cancel your order, please contact us immediately! However, if the order has already begun processing, it cannot be cancellled (even if you have not yet received tracking). IF in the event we are able to stop the order, payment for any order which is cancelled prior to shipment may be charged for handling fees, tire mounting labor fees, or intercept fees if applicable. In the event the order cannot be cancelled, refer to the returns policy.

We are currently required by law to collect sales tax on all orders being delivered to the follow states: Kansas, California, and Oklahoma. These taxable amounts are calculated at the time of checkout.

Due to the nature and size of our items, shipping multi-piece items may get separated while in-transit or sent from multiple warehouses. Fedex and UPS are slammed with millions of items each day! Often times we see that the remaining parcels are still in transit and things will resolve themselves within a day. First, please check the tracking information that was emailed. There may be several tracking numbers which are associated with a master tracking number. Complete tracking details, including the latest scans, can be seen at the UPS or Fedex websites. Second, please be patient and wait one business day for delivery for the rest of your shipment. Third, if you still have not received your complete shipment and believe an item is missing or lost, please call or email us with your order information including Order ID and tracking number. We will then take any and all necessary actions for resolution. Rest assured, we will stand behind the transaction and make sure you receive all items purchased!